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CONTINENTAL

Continental Airlines, Inc., a Delaware corporation, has its principal place of business located at 1600 Smith Street, dept. HQSEO, Houston, Texas 77002. Continental Micronesia, Inc., ExpressJet Airlines, Inc. and Continental Express are subsidiaries of Continental Airlines, Inc.

• Contract of Carriage Terms:
  Domestic
  International
• Contact Information:
  1600 Smith Street
  Houston, Texas 77002
  Phone: (713) 324-2950
  Fax: (713) 520-6329
  www.continental.com
• Customer Relations Compliant Contact:
  North America, Central America, South America, the Caribbean, Hawaii, Europe,
  the Middle East and Africa Customer Care - HQSCR
  
  Charlotte Hodge
  Customer Care Manager
  Continental Airlines, Inc.
  1600 Smith St. 16th Fl.
  Houston, TX 77002
  
  In the alternative:
  P.O. Box 4607
  Houston, TX 77210-4607
  Toll Free: (800) 932-2732
  Fax: (713) 652-4997
  North America, Central America, South America, the Caribbean and Hawaii
  Email
  
  Europe, the Middle East and Africa
  Email
  
  Asia Pacific Region Customer Care Pacific
  Continental Airlines, Inc.
  P.O. Box 8778
  Guam Commuter Terminal
  Tamuning, GU 69631
  Phone: (671) 642-8841
  Email
• Officers of the Company:
  Depending on the nature of your complaint you may want to send your letter to the appropriate officer of the company or cc that person on your letter, along with the Department of Transportation and other relevant consumer organizations.
  
  Larry Kellner: Chairman of the Board/Chief Executive Officer
  Jeffery Smisek: President
  Jim Compton: Executive Vice President, Marketing
  Jeff Misner: Executive Vice President/Chief Financial Officer
  Mark Moran: Executive Vice President, Operations
  Mark Erwin: Senior Vice President, Asia/Pacific and Corporate Development
  Dave Hilfman: Senior Vice President, Sales
  Gerald Laderman: Senior Vice President, Finance & Treasurer
  Dante Marzetta: Senior Vice President, Technical Operations & Purchasing
  Bill Meehan: Senior Vice President, Airport Services
  Jennifer Vogel: Senior Vice President/General Counsel/Corporate Compliance Officer
  Ned Walker: Senior Vice President, Worldwide Corporate Communications
  Judy Dyar: Director, Customer Care
  
  Subsidiary Company
  Mark Erwin: President/Chief Executive Officer, Continental Micronesia, Inc.