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Congressional Aviation Subcommittee

Guide to Finding and Understanding Your Corporate Defendant

ASIANA AIRLINES, INC.

• Contract of Carriage Terms:
  

  Unavailable online.  Contact the airline directly as the airline is required by law to maintain and provide a copy of the contract upon request.

• Customer Relations Compliant Contact:
  
  

  United States:
  90 Division Street
  Suite 101
  Bensenville, IL 60106 
  Phone: (630) 787-1900
  Fax: (630) 787-0900
  Email 
  http://us.flyasiana.com 

  In the alternative:
  3530 Wilshire Boulevard
  Suite 1700
  Los Angeles, CA 90010
  Phone: (213) 365-4500
  Fax: (213) 365-9630

  540 Madison Avenue
  14th Floor
  New York, NY 10022
  Phone: (212) 318-9200
  Fax: (212) 371-1212

  575 Market Street, Suite 2050,
  San Francisco, CA 94105, U.S.A.
  Phone: (415) 267-4200
  Fax: (415) 543-3996
             
  18000 Pacific Highway S
  Suite 907
  Seattle, WA 98188
  Phone: (206) 516-0300
  Fax: (206) 343-1939

  Korea:

  Alpha Tower Bldg., 70,
  Seolin-Dong, Jongro-Gu,
  Seoul, 110-110
  Korea
  Phone: (82) 2-2127-8282
  Fax: (82) 2-2127-8230
  Email 

  In the alternative:
  Airport Services Office 150
  Gonghang-Dong, Gangseo-Gu,
  Seoul, 157-813
  Korea
  Phone: (82) 2-2669-1767, (82) 2-2669=1768
  Fax: (82) 2-2669-1192

• Officers of the Company:
  Depending on the nature of your complaint you may want to send your letter to the appropriate officer of the company or cc that person on your letter, along with the Department of Transportation and other relevant consumer organizations.
  
  

  Park Sam Koo: President, Research and Development/Chairman of the Board
  Park Han Bup: Executive Vice President
  Yoon Jung Jin: Vice President