International Airline Resources

KENYA AIRWAYS

 

  • Contract of Carriage Terms:

    Unavailable online.  Contact the carrier directly as the airline is required by law to maintain and provide a copy of the contract upon request.

  • Customer Relations Compliant Contact:

    United States:
    Mrs. Kirti Surendran
    Empire State Building
    350 Fifth Avenue
    Suite 1421
    New York, NY 10118
    Phone: (212) 279-5394
    Fax: (212) 279-6602
    Email
    www.kenya-airways.com

    In the alternative:
    Sam Kordi
    16250 Ventura Boulevard
    Suite 115
    Encino, CA 91436
    Phone: (818) 990-5923
    Fax: (818) 501-2098
    Email 

    Sampath Jayasekar
    401 North Michigan Avenue
    Suite 865
    Chicago, IL 60611
    Phone: (312) 923-1012
    Fax: (312) 822-0048
    Email

    Ravin Mehr
    3050 Post Oak Boulevard
    Suite 1320
    Houston, TX 77056
    Phone: (713) 439-1012
    Fax: (713) 626-1905
    Email

    Kenya:
    Barclays Plaza
    5th floor Loita Street
    P.O.Box 41010
    Nairobi
    Kenya
    Phone: (254) 20-327-4100,
    (254) 20-327-4747

  • Officers of the Company:
    Depending on the nature of your complaint you may want to send your letter to the appropriate officer of the company or cc that person on your letter, along with the Department of Transportation and other relevant consumer organizations.

    Titus Naikuni: Group Managing Director/Chief Executive Officer
    Mr. Neil Canty: Director, Group Finance
    Monica Oyas: Director, Human Resources
    Hugh Fraser: Director, Commercial
    Kevin Kinyanjui: Director, Information Systems
    Capt. James Ouma: Director, Flight Operations/Chief Pilot

NOTE: This page contains information regarding the above airline from various sources. We do not warrant the accuracy of any of the above information. Use of this information is at your own risk. You should review all applicable statutes and law and/or consult an attorney before taking any legal action.